Frequently Asked Questions

Everything you need to know about our premium gifting experience.

How long does shipping take for luxury gift boxes?

Standard shipping typically takes 3-5 business days. For urgent requests, we offer express overnight delivery on orders placed before 12 PM EST.

Can I customize the contents of my BoxUp gift set?

Yes, we offer a 'Build Your Own Box' feature where you can select specific fashion accessories, scents, and keepsakes to create a personalized luxury experience.

What is your return policy for high-end items?

Due to the curated nature of our gift boxes, we only accept returns on damaged or defective items within 14 days of delivery. All tags and original packaging must be intact.

Do you offer international shipping?

Currently, BoxUp Luxury Gifting ships to over 20 countries. International delivery times vary by location and typically range from 7-14 business days.

Is the packaging sustainable?

We pride ourselves on using eco-friendly, FSC-certified materials for our rigid gift boxes and biodegradable fill, ensuring luxury doesn't come at the cost of the planet.

Can I include a personalized handwritten note?

Absolutely. Every BoxUp order includes a complimentary premium cardstock note. You can provide your custom message during the checkout process.